High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce / Micah Solomon.
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TextPublication details: New York : American Management Association, c2012Description: xiii, 194 p. ; 24 cmISBN: 9780814417904 (hbk.); 0814417906 (hbk.)Subject(s): Customer services | Customer services -- Technological innovations | Customer loyalty | Social mediaDDC classification: 658.812 LOC classification: HF5415.5 | .S65 2012
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APU Library Open Shelf | Book | HF5415.5 .S65 2012 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00011767 |
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| HF5415.5 .R45 2001 c.3 The loyalty effect : | HF5415.5 .S49 1998 c.1 Customers.com : | HF5415.5 .S64 2001 c.1 Lessons from the Nordstrom way : | HF5415.5 .S65 2012 c.1 High-tech, high-touch customer service : | HF5415.5 .S83 2006 c.1 Successful service operations management / | HF5415.5 .S83 2006 c.2 Successful service operations management / | HF5415.5 .T65 2013 c.1 Service failure : |
Includes bibliographical references (p. 179-189) and index.
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