Six sigma for financial services : how leading companies are driving results using lean, six sigma, and process management / Rowland Hayler, Michael D. Nichols.
Material type:
TextPublication details: New York : McGraw-Hill, c2007Description: xiv, 248 p. : ill. ; 24 cmISBN: 0071470379 (hbk.); 9780071470377 (hbk.); 9780071470377 (alk. paper)Subject(s): Financial services industry -- Management | Six sigma (Quality control standard) | Quality controlDDC classification: 332.10684 LOC classification: HG173 | .H39 2007Online resources: Table of contents only | Contributor biographical information | Publisher description | Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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General Circulation
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APU Library Open Shelf | Book | HG173 .H39 2007 c.1 (Browse shelf (Opens below)) | 1 | Checked out | 11/09/2024 | 00021245 |
Includes bibliographical references (p. 241-242) and index.
Today's financial services landscape. Key definitions -- The driving forces of change -- Some success stories from leading financial services organizations -- What does world-class really mean? -- Process leadership. Defining a vision -- Shaping a Strategy -- Establishing ownership -- Process knowledge. Creating capabilities -- Defining an architecture -- Establishing measurement systems -- Process execution. Embedding governance -- Acheiveing transformation and improvement -- Fostering culture -- The future of business process excellence in financial services.
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