TY  - BOOK
AU  - Michelli,Joseph A.
TI  - The Starbucks experience: 5 principles for turning ordinary into extraordinary 
SN  - 9780071477840 (hbk.)
AV  - HD9199.U54 M53 2007
U1  - 658 22
PY  - 2007///
CY  - New York
PB  - McGraw-Hill
KW  - Starbucks Coffee Company
KW  - Success in business
KW  - Handbooks, manuals, etc
N1  - Includes bibliographical references and index; Introduction -- Principle #1- make it your own -- Principle #2- everything matters -- Principle #3- surprise and delight -- Principle #4- embrace resistance -- Principle #5- leave your mark -- A final word
UR  - http://www.loc.gov/catdir/toc/ecip0615/2006016788.html
UR  - http://www.loc.gov/catdir/enhancements/fy0659/2006016788-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy0662/2006016788-d.html
ER  -