TY  - BOOK
AU  - Yellin,Emily
TI  - Your call is (not that) important to us: customer service and what it reveals about our world and our lives 
SN  - 9781416546894 (hbk.)
AV  - HF5415.5 .Y47 2009
U1  - 658.812 22
PY  - 2009///
CY  - New York
PB  - Free Press
KW  - Customer services
KW  - Customer relations
KW  - Corporations
KW  - Public relations
N1  - Includes bibliographical references (p. 271-282) and index
UR  - http://www.loc.gov/catdir/enhancements/fy0904/2009002468-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy0905/2009002468-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy0906/2009002468-s.html
ER  -