TY  - BOOK
AU  - Thor,Carl G.
TI  - Designing feedback: performance measures for continuous improvement 
SN  - 0852975929 (pbk.)
AV  - HD58.9 .T46 2001
U1  - 658.3125 21
PY  - 2001///
CY  - Canterbury
PB  - Financial World Publishing
KW  - Performance standards
N1  - Includes bibliographical references
ER  -