TY  - BOOK
AU  - Van Bon,Jan
AU  - Verheijen,Tieneke
ED  - IT Service Management Forum.
TI  - Frameworks for IT management
T2  - ITSM library
SN  - 9789077212905 (pbk.)
AV  - HD31 .F73 2006
U1  - 658.4 22
PY  - 2006///
CY  - Zaltbommel
PB  - Van Haren
KW  - Information technology
KW  - Management
KW  - Quality control
KW  - Standards
ER  -