TY  - BOOK
AU  - Van Bon,Jan
TI  - IT service management: an introduction 
SN  - 9789087530518 (pbk.)
AV  - HC59.72 .I87 2007
U1  - 658.05 21
PY  - 2007///
CY  - Zaltbommel
PB  - Van Haren Pub
KW  - Information Technology
KW  - Management
N1  - Based on ISO 20000 and ITIL V3; Includes bibliographical references and index
ER  -