TY - BOOK AU - Brennan,Linda L. TI - McGraw-Hill 36-hour course : : operations management SN - 9780071743839 (pbk.) AV - TS155 .B74 2011 U1 - 658.5 22 PY - 2011/// CY - New York PB - McGraw-Hill KW - Production management KW - Industrial management N1 - Formerly CIP; Includes bibliographical references and index; Managing for results -- A practical approach to operations -- Desired results -- Organizational performance -- Quality across the organization -- Technology across the value chain -- Process effectiveness -- Process quality -- Project definition for results -- Project planning -- Project control -- Individual effectiveness ER -