TY - BOOK AU - Schuler,Randall S. AU - Harris,Drew L. TI - Managing quality: the primer for middle managers SN - 0201563266 (hbk.) AV - HD62.15 .S3 1992 U1 - 658.562 21 PY - 1992/// CY - Reading, Mass. PB - Addison-Wesley Pub. Co. KW - Total quality management N1 - Includes bibliographical references and index ER -