TY  - BOOK
AU  - Bailey,Keith
AU  - Leland,Karen
TI  - Online customer service for dummies
SN  - 076455316X (pbk.)
AV  - HF5415.5 .B35 2001
U1  - 658.8120285 21
PY  - 2001///
CY  - New York, NY
PB  - Hungry Minds
KW  - Customer services
KW  - Automation
KW  - Data processing
N1  - Includes index
UR  - http://www.loc.gov/catdir/toc/wiley021/00112180.html
UR  - http://www.loc.gov/catdir/enhancements/fy0706/00112180-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy0706/00112180-d.html
ER  -