TY  - BOOK
AU  - Snyder,Mike
TI  - Microsoft Dynamics CRM 4.0 step by step
T2  - Step by step
SN  - 9780735625761 (pbk.)
AV  - HF5415.5 .M53 2009
U1  - 658.9120285 22
PY  - 2009///
CY  - Redmond, Wash.
PB  - Microsoft Press
KW  - Microsoft CRM
KW  - Customer relations
KW  - Management
KW  - Data processing
KW  - Management information systems
N1  - "CD includes skill-building practice files, complete ebook"--Cover; Includes index
ER  -