TY  - BOOK
AU  - Bergeron,Bryan P.
TI  - The eternal e-customer: how emotionally intelligent interfaces can create long-lasting customer relationships 
SN  - 007136479X (hbk.)
AV  - HF5415.525 .B47 2001
U1  - 658.812 21
PY  - 2001///
CY  - New York
PB  - McGraw-Hill
KW  - Customer loyalty
KW  - Internet marketing
N1  - Includes bibliographical references (p. 235) and index
UR  - http://www.loc.gov/catdir/toc/mh021/00057875.html
ER  -