TY  - BOOK
AU  - Bodin,Madeline
AU  - Dawson,Keith
TI  - The call center dictionary: the complete guide to call center & help desk technology and operations 
SN  - 1578200431 (pbk.)
AV  - HE8788 .B63 1999
U1  - 658.812 21
PY  - 1999///
CY  - New York
PB  - Telecom
KW  - MGT
KW  - Call centers
KW  - Dictionaries
ER  -