TY  - BOOK
AU  - Brown,Stanley A.
TI  - Customer relationship management: a strategic imperative in the world of e-business 
SN  - 0471644099 (hbk.)
AV  - HF5415.5 .C87 2000
U1  - 658.812 21
PY  - 2000///
CY  - Toronto, New York
PB  - John Wiley & Sons Canada
KW  - Customer relations
KW  - Management
KW  - Electronic commerce
N1  - Includes bibliographical references
UR  - http://www.loc.gov/catdir/toc/onix04/00709499.html
ER  -