TY  - BOOK
AU  - Carlaw,Peggy
AU  - Deming,Vasudha Kathleen
TI  - The big book of customer service training games: quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers 
SN  - 0070779740 (pbk.)
AV  - HF5549.5.T7 C37 1999
U1  - 658.812 22
PY  - 1999///
CY  - New York
PB  - McGraw-Hill
KW  - Employees
KW  - Training of
KW  - Customer services
KW  - Management
UR  - http://www.loc.gov/catdir/bios/mh041/98067041.html
UR  - http://www.loc.gov/catdir/toc/mh041/98067041.html
UR  - http://www.loc.gov/catdir/description/mh041/98067041.html
ER  -