TY  - BOOK
AU  - Cook,Sarah
TI  - Customer care: how to create an effective customer focus 
SN  - 0749432365 (pbk.)
AV  - HF5415.5 .C66 2000
U1  - 658.812 21
PY  - 2000///
CY  - London
PB  - Kogan Page
KW  - Customer relations
KW  - Total quality management
N1  - Previous ed.: 1997; Includes bibliographical references and index
ER  -