TY  - BOOK
AU  - Fratian,George
TI  - Planning your SAP CRM implementation
SN  - 9781592291960 (hbk.)
AV  - HF5438.35 .F73 2008
U1  - 658.812 22
PY  - 2008///
CY  - Boston
PB  - Galileo Press
KW  - SAP CRM (Computer Program)
KW  - Customer relations
KW  - Management
KW  - Computer programs
KW  - Customer services
N1  - Includes bibliographical references and index
ER  -