TY  - BOOK
AU  - Goodman,Gary S.
TI  - Monitoring, measuring, and managing customer service
SN  - 0787951390 (hbk.)
AV  - HF5415.5 .G66 2000
U1  - 658.812 21
PY  - 2000///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Customer services
KW  - Quality control
KW  - Handbooks, manuals, etc
KW  - Evaluation
KW  - Management
N1  - Includes index
UR  - http://www.loc.gov/catdir/bios/wiley044/00025368.html
UR  - http://www.loc.gov/catdir/description/wiley037/00025368.html
UR  - http://www.loc.gov/catdir/toc/wiley021/00025368.html
ER  -