TY  - BOOK
AU  - Teboul,James
TI  - Service is front stage: positioning services for value advantage 
SN  - 9780230006607 (hbk.)
AV  - HF5415.5 .T43 2006
U1  - 658.812 22
PY  - 2006///
CY  - Great Britain
PB  - Palgrave Macmillan
KW  - Customer services
KW  - Management
KW  - Service industries
KW  - Total quality management
N1  - Includes bibliographical references (p. 146-149) and index
UR  - http://www.loc.gov/catdir/enhancements/fy0643/2006045398-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy0643/2006045398-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy0643/2006045398-t.html
ER  -