TY  - BOOK
AU  - Tucker,Robert B.
TI  - Win the value revolution: how to give your customers a quality product, excellent service, and still make money 
SN  - 9839214136 (pbk.)
AV  - HD31 .T83 1995
U1  - 658.812 21
PY  - 1995///
CY  - Malaysia
PB  - Advantage Quest
KW  - Industrial management
KW  - Consumer satisfaction
KW  - Value
N1  - Includes bibliographical references (p. 227-233) and index
ER  -