TY  - BOOK
AU  - Looy,Bart van
AU  - Gemmel,Paul
AU  - Dierdonck,R.van
TI  - Services management: an integrated approach 
SN  - 027367353X (pbk.)
AV  - HD9980.5 .S47 2003 
U1  - 338.4068 
PY  - 2003///
CY  - Harlow
PB  - Financial Times Prentice Hall
KW  - Service industries
KW  - Management
N1  - Previous ed.: London: Pitman, 1998
ER  -