TY  - BOOK
AU  - Van Bon,Jan
ED  - Inform_IT, NL
TI  - IT service management global best practices. Volume 1
SN  - 9789087531003 (hbk.)
AV  - HD9696.67.A2 I8 2008 Vol. 1
U1  - 658.05 
PY  - 2008///
CY  - [The Netherlands]
PB  - Van Haren Publishing
KW  - Computer service industry
KW  - Management
N1  - "Advance conference copy" -- Cover; Includes index
ER  -