TY  - BOOK
AU  - Tiwana,Amrit
TI  - The essential guide to knowledge management: e-business and CRM applications 
SN  - 0130320005 (pbk.)
AV  - HD30.2 .T5 2001
U1  - 658.4038 22
PY  - 2001///
CY  - Upper Saddle River, NJ
PB  - Prentice Hall
KW  - Knowledge management
KW  - Electronic commerce
KW  - Customer relations
N1  - Includes bibliographical references and index
ER  -