TY - BOOK AU - UMARA ARSHAD SULTAN (TP027941) AU - Riaz Fathima Bt Omar Farouk TI - A STUDY ON SERVICE QAULITY, PROBLEMS AND SATISFACTION IN PAKISTAN INTERNATIONAL AIRLINES AV - PG-20-4212 PY - 2014/// CY - Kuala Lumpur PB - Asia Pacific University N1 - A project submitted in partial fulfillment of the requirement of Asia Pacific University of Technology and Innovation for the degree of B.A (Hons) in Service Management ER -