TY - BOOK AU - Moss,Stephen R. TI - What you need to know about documenting your business: how to record critical information about your business processes, tasks and operating standards SN - 1740095901 (pbk.) AV - HF5547.15 .M67 2001 U1 - 651.74 21 PY - 2001/// CY - [Frenchs Forest, N.S.W.] PB - Pearson Education KW - Office procedures KW - Paperwork (Office practice) N1 - Includes index; Bibliography: p. 331-333 ER -