TY  - BOOK
AU  - Kandampully,Jay
TI  - Services management: the new paradigm in hospitality 
SN  - 1862505098 (pbk.)
AV  - TX911.3.M27 K36 2002
U1  - 647.94068 21
PY  - 2002///
CY  - Frenchs Forest, N.S.W.
PB  - Pearson Education Australia
KW  - Hospitality industry
KW  - Management
KW  - Leisure industry
KW  - Hotel management
N1  - Includes index; Bibliography:  p.  [351]-373
N2  - Services management: the new paradigm in hospitality
ER  -