TY  - BOOK
AU  - Haberer,JoAnn B.
TI  - Customer service in the information age: a common sense approach to high-tech help 
T2  - A Crisp fifty-minute series book
SN  - 0619259094 (pbk.)
AV  - HF5415.55 .H32 2004
U1  - 658.812 22
PY  - 2004///
CY  - Boston, MA
PB  - Thomson/Course Technology
KW  - Relationship marketing
KW  - Customer relations
KW  - Management
KW  - Data processing
KW  - Customer services
KW  - Information technology
KW  - Electronic commerce
N1  - Includes bibliographical references (p. 106)
UR  - http://www.loc.gov/catdir/toc/fy053/2004107036.html
ER  -