TY - BOOK AU - Zahran,Sami TI - Software process improvement: practical guidelines for business success SN - 020117782X (hbk.) AV - QA76.76.D47 Z34 1998 U1 - 005.10684 21 PY - 1998/// CY - Reading, Mass. PB - Addison-Wesley Pub. Co. KW - Computer software KW - Development KW - Quality control N1 - Includes bibliographical references (p. 437-441) and index ER -