TY - BOOK AU - MAHSA HOSSEINIANZADEH (TP027567) AU - Margaret Subramaniam TI - DEVELOPING A FRAMEWORK FOR E-CRM IMPLEMENTATION IN IRANIAN HEALTH SERVICE INDUSTRY AV - PM-25-66 PY - 2014/// CY - Kuala Lumpur PB - Asia Pacific University N1 - A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of M.SC in Technology Management ER -