TY  - BOOK
AU  - Cobb,Charles G.
TI  - From quality to business excellence: a systems approach to management 
SN  - 0873895789 (pbk.)
AV  - HD62.15 .C63 2003
U1  - 658.4013 21
PY  - 2003///
CY  - Milwaukee, Wis.
PB  - ASQ Quality Press
KW  - Total quality management
KW  - Organizational effectiveness
N1  - Includes bibliographical references (p. 237-240) and index
ER  -