TY  - BOOK
AU  - Jabnoun,Naceur
TI  - Rethinking TQM and making it work
SN  - 983923613X (pbk.)
AV  - HD62.15 .J33 1999
U1  - 658.4013 
PY  - 1999///
CY  - Petaling Jaya
PB  - Prentice Hall (M)
KW  - Management
KW  - Malaysia
KW  - Total quality management
N1  -  Include bibliographical references
ER  -