TY  - BOOK
AU  - Besterfield,Dale H.
TI  - Total quality management
SN  - 0130815357 (pbk.)
AV  - HD62.15 .T68 1999
U1  - 658.4013 21
PY  - 1999///
CY  - Upper Saddle River, N.J.
PB  - Prentice Hall
KW  - Total quality management
N1  - Includes bibliographical references (p. 527-528) and index
ER  -