TY  - BOOK
AU  - RADMILA JUGENISSOVA (TP029740)
AU  - Assoc. Prof. Dr. Benjamin Chan Yin Fah
TI  - A STUDY AN UNPLEASANT EXPERIENCES AND CUSTOMER COMPLAINT BAHAVIOUR IN KAZAKHSTAN BANKING INDUSTRY
AV  - PM-26-13 
PY  - 2014///
CY  - Kuala Lumpur
PB  - Asia Pacific University
N1  - A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of Master in Business Administration
ER  -