TY  - BOOK
AU  - SAMAN SALAMI (TP027701)
AU  - Vazeerudeen Abdul Hameed
TI  - KNOWLEDGE MANAGEMENT IN A CALL CENTRE (SCICOM)
AV  - PM-26-20 
PY  - 2014///
CY  - Kuala Lumpur
PB  - Asia Pacific University
N1  - A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of M.SC in Software Engineering
ER  -