TY  - BOOK
AU  - TAN YONG SENG (TP022977)
AU  - Margaret A/P Subramaniam
TI  - ITSM IMPROVEMENT: INTEGRATE ONLINE CHAT SERVICE INTO A SOFTWARE CUSTOMER SERVICE DEPARTMENT OF A LOGISTIC SOLUTION PROVIDER AND IDENTIFY ITS VALUE PROPOSITION ASSOCIATE WITH ITIL BEST PRACTICE
AV  - PM-26-39 
PY  - 2014///
CY  - Kuala Lumpur
PB  - Asia Pacific University
N1  - A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of M.SC in Information Technology Management
ER  -