TY  - BOOK
AU  - Simpson,Erick
TI  - The best i.t. service delivery book ever!: hardware warranty, break-fix, professional and managed services 
SN  - 9780978894320 (pbk.)
AV  - T58.5 .S56 2008
U1  - 004 21
PY  - 2008///
CY  - Garden Grove, CA
PB  - Intelligent Enterprise
KW  - Information technology
ER  -