TY - BOOK AU - Thompson,Leigh L. TI - The mind and heart of the negotiator SN - 0130179647 (pbk.) AV - HD58.6 .T46 2001 U1 - 658.4052 21 PY - 2001/// CY - Upper Saddle River, N.J. PB - Prentice Hall KW - Negotiation in business N1 - Includes bibliographical references (p. 337-363) and indexes ER -