TY - BOOK AU - Thompson,Leigh L. TI - The mind and heart of the negotiator SN - 0131293753 (pbk.) AV - HD58.6 .T46 2005 U1 - 658.4052 22 PY - 2005/// CY - Upper Saddle River, N.J. PB - Pearson/Prentice Hall KW - Negotiation in business N1 - Includes bibliographical references (p. 362-400) and indexes ER -