TY - BOOK AU - Harmon,Paul TI - Business process change: a guide for business managers and BPM and six sigma professionals SN - 9780123741523 (pbk.) AV - HF5548.32 .H37 2007 U1 - 658.406 22 PY - 2007/// CY - Amsterdam, Boston PB - Elsevier/Morgan Kaufmann Publishers KW - Electronic commerce KW - Organizational change KW - System design N1 - Includes bibliographical references and index UR - http://www.loc.gov/catdir/toc/ecip0718/2007020283.html UR - http://www.loc.gov/catdir/enhancements/fy0742/2007020283-d.html ER -