TY  - BOOK
AU  - Evenson,Renée
TI  - Award-winning customer service: 101 ways to guarantee great performance 
SN  - 9780814474549 (pbk.)
AV  - HF5415.5 .E94 2007
U1  - 658.812 22
PY  - 2007///
CY  - New York
PB  - AMACOM
KW  - Customer services
KW  - Customer relations
KW  - Employees
KW  - Training of
N1  - Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/toc/ecip0712/2007008289.html
ER  -