TY  - BOOK
AU  - Helgesen,Marc
AU  - Brown,Steven
AU  - Smith,Dorolyn
TI  - Active listening: building skills for understanding
SN  - 9780521776653 (CD-ROM)
AV  - CD-32-34 
U1  - 428.3 20
PY  - 1999///
CY  - Cambridge
PB  - Cambridge University Press
KW  - Listening
KW  - Study and teaching
ER  -