TY - BOOK AU - SACHITA MANOJ KOTHARI (TP022556) AU - Riaz Fathima Bt Omar Farouk TI - SERVICE QUALITY MANAGEMENT IN HOTEL INDUSTRY FOR CUSTOMER SATISFACTION IN FOOD AND BEVERAGES DEPARTMENT AV - PG-20-4152 PY - 2014/// CY - Kuala Lumpur PB - Asia Pacific University N1 - A project submitted in partial fulfillment of the requirement of Asia Pacific University of Technology and Innovation for the degree of B.A (Hons) in International Business Management ER -