TY  - BOOK
AU  - Lindsay,William M.
AU  - Petrick,Joseph A.
TI  - Total quality and organization development
T2  - St. Lucie Press total quality series
SN  - 9838998281 (pbk.)
AV  - HD62.15 .L56 1996
U1  - 658.401 
PY  - 1997///
CY  - Kuala Lumpur
PB  - Synergy Book International
KW  - Total quality management
KW  - Organizational change
N1  - Includes bibliographical references and index; 1. Why Total Quality and Organization Development? -- 2. Overview of Total Quality -- 3. Customer Satisfaction: TQ and OD Strategy Dimensions -- 4. Continuous Improvement: TQ and OD Process Dimensions -- 5. Speaking with Facts: TQ and OD Project Dimensions -- 6. Respect for People: TQ and OD Performance Dimensions -- 7. Total Quality OD Implementation: The Transforming Process
ER  -