TY  - BOOK
AU  - Johnston,Robert
AU  - Clark,Graham
TI  - Service operations management
SN  - 0273639226 (pbk.)
AV  - HD9980.5 .J64 2001
U1  - 658.5 
PY  - 2001///
CY  - Harlow, England
PB  - Financial Times/Prentice Hall
KW  - Service industries
KW  - Management
KW  - Operations research
N1  - Includes bibliographical references and index
ER  -