TY  - BOOK
AU  - Dunkel,Wolfgang
AU  - Kleemann,Frank
TI  - Customers at work: new perspectives on interactive service work 
SN  - 9781137293244 (hbk.)
AV  - HF5415.5 .C87 2013
U1  - 658.834 23
PY  - 2013///
CY  - New York
PB  - Palgrave Macmillan
KW  - Customer services
KW  - Customer relations
KW  - Self-service (Economics)
N1  - Includes bibliographical references and index
ER  -