TY  - BOOK
AU  - Shwom,Barbara Lynne
AU  - Snyder,Lisa Gueldenzoph
TI  - Business communication: polishing your professional presence 
SN  - 9780133059519 (pbk.)
AV  - HF5718 .S59 2014
PY  - 2014///
CY  - Boston
PB  - Pearson
KW  - Business communication
KW  - Business writing
N1  - Includes bibliographical references and index; Becoming a successful business communicator -- Working with others : interpersonal, intercultural, and team communication -- Managing the communication process : analyzing, composing, evaluating -- Communicating routine messages and building goodwill -- Communicating persuasive messages -- Communicating bad news -- Finding and evaluating business information -- Preparing persuasive business proposals -- Preparing business reports -- Preparing and delivering business presentations -- Communicating your professional brand : social media, rsums, and cover letters -- Getting the job : interviewing and following
ER  -