TY - BOOK AU - Wirtz,Jochen AU - Lovelock,Christopher H. TI - Essentials of services marketing SN - 9781292089959 (pbk.) AV - HD9980.5 .W57 2018 PY - 2018/// CY - Harlow : PB - Pearson, KW - Service industries KW - Marketing N1 - Includes bibliographical references and indexes ER -