TY  - BOOK
AU  - TAMRAYEHU TESFAYE AYICHEW (TP025183).
AU  - Ms. Rohizan binti Ahmad
TI  - EVALUATING CUSTOMER SATISFACTION BASED ON THE SERVICE QUALITY OF HOTELS IN HAWASSA, ETHIOPIA
AV  - PM-29-77 
PY  - 2018///
CY  - Kuala Lumpur
PB  - Asia Pacific University
KW  -  SERVQUAL (Service quality framework)
KW  - Hospitality industry
KW  - Hawassa,Ethiopia
KW  - Consumer satisfaction
KW  - Service industries
KW  - Quality control
KW  - Customer services
N1  - A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of Master in Business Administration (UCMF1702MBA)
ER  -