TY  - BOOK
AU  - KALAKOV ARMAN	(TP042786).
AU  - Mr. Tee Poh Kiong
TI  - THE ROLE OF THE TOTAL QUALITY MANAGEMENT IN IMPROVING THE CUSTOMER SATISFACTION IN THE 5-STARS HOTEL INDUSTRY IN KAZAKHSTAN
AV  - PM-29-84 
PY  - 2018///
CY  - Kuala Lumpur
PB  - Asia Pacific University
KW  - Total quality management
KW  - Kazakhstan
KW  - Hospitality industry
KW  -  Consumer satisfaction
N1  - A thesis submitted in fulfillment of the requirements for the award of the degree of Master of Business Administration (Euro - Asia Business) (UCMF1610EAMBA)
ER  -