TY - BOOK AU - Chatham,Robina TI - The art of IT management: practical tools, techniques and people skills SN - 9781780172903 (pbk.) AV - HD30.2 .C43 2015 U1 - 658.4/038 23 PY - 2015///] CY - Swindon, UK PB - BCS Learning & Development Ltd KW - Information technology KW - Management KW - Electronic data processing personnel N1 - Includes bibliographical references (pages 168-171) and index ER -